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Our vision, mission and values

Vision

Our vision is to be recognised as a knowledge resources centre of distinction, integral to the realisation of the University's mission, vision and goals. We will:

• develop education and training programs to equip staff and students with the skills for lifelong learning
• structure systems and develop gateways to provide integrated, convenient and client-friendly access to resources
• foster staff to become innovative information specialists, skilled in providing exceptional service, customised to meet individual needs and preferences
• contribute to the development and enhancement of a knowledge based society

Mission

Our mission is to facilitate access to quality resources and services for excellence in research, teaching and learning by:

• delivering a range of services and technologies to enable the retrieval of needed resources, irrespective of their format or location and
• providing leadership and expertise in navigating an increasingly complex and diverse scholarly information environment

Goals

Client Service Goals

• Exceptional service
• Integration of flexible information skills programs in collaboration with academic staff

Financial goals:

• Effective and efficient use of available resources
• Provision of resources and services that have a high ratio of value to cost

Internal process goals:

• Client-centred access to resources
• Demonstrated application of business excellence principles

Learning and growth goals:

• Skilled and knowledgeable staff equipped to respond to change
• Effective succession management and leadership development

Values

In pursuit of its objectives, the Library is guided by a set of agreed values which were determined after extensive consultation with all members of staff and which reflect client expectations and feedback. These Values guide the way we work:

People first

• interact with others in a helpful and sincere manner
• strive to understand client needs through consultation and feedback
• follow through on commitments
• respect each other in day-to-day interactions

Open communication

• willingly give and receive feedback
• listen actively and seek information to gain understanding
• encourage open expression of ideas

Integrity

• respect confidentiality
• trust each other to make principled and responsible decisions

Commitment

• actively contribute to achieving our Mission and Goals
• model the Ideal Culture
• be involved and engaged

Initiative

• suggest improvement of our processes and services
• look for innovative solutions
• create a supportive environment in which staff are able to take risks

Collaboration

• partner with others to achieve our Goals
• volunteer to assist each other and share responsibilities
• value individual strengths and differences
• work cooperatively with team members

Sharing knowledge and learning

• seek opportunities to continually learn and develop skills and knowledge
• take responsibility for personal and professional growth
• share our knowledge and skills with others

Content by: Manager, Quality & Marketing